Technical Support...

DSQ's resource strength includes trained Engineers who can plan, design, set-up and support enterprise systems encompassing multiple platform systems and software resources. This enables us to provide IT Infrastructure Support Services to companies with a large IT infrastructure.

Our services in this area are designed to achieve a well-defined set of goals like:

Reducing Total Cost of Ownership (TCO) by letting the customer concentrate on core business process rather than on IT implementation Providing single window support for integrated and completely automated solutions Achieving qualitative improvement in service levels and quantitative decrease in downtime.

Typical services are as follows:

Installation support

We provide platform-independent hardware and operating system support, covering:

First time setup of hardware (servers and desktops), configured with operating system tailored to organization's requirement Setup of active components in the network, from validating a network design to setting up & configuring equipment such as cables, hubs, switches, multiplexers, & routers Setting up Networked applications, Data warehousing engines, and advanced services. LAN / WAN support

To ensure streamlined network operations and a healthy network, we provide day-to-day housekeeping tasks, starting from user creation and disk quota allocation to monitoring the health of the network and connected devices, based on the following technologies :

Multiprotocol routers Access Server Solutions Multiservice solutions for voice, data and video integration Enterprise WAN Switched Solutions Enterprise Network Security ATM Solutions Quality of Service Solutions Fault-tolerance procedures To maintain one hundred percent uptime of the network and maximum availability of system resources, we can define and implement appropriate fall back mechanisms or fault-tolerant procedures for critical components. Our expertise can be extended to auditing the existing fault-tolerant system and providing scope for improvement technically (new technologies) such as clustering, Hot standby etc., or improvement in the existing implementation (process).

Backup and recovery

We provide a well-defined and effective backup and restore process for data archiving for a large number of desktops, or for data analysis.

Service performance tune-up

Our technical skill-base can provide performance tuning measures to all components of the infrastructure to ensure that the customer gets the best performance from the resources invested in, extendable to various areas and platforms.

Help desk services

DSQ can provide an effective proven help desk management solution - from small customer-focussed businesses right through to large, high-volume global operations, increasing efficiency in the following areas:

Problem management

• Resource management/Capacity Planning



• Knowledge tools



• Change management



• Assets and configuration management



• Integration services User support program

• E-Mail & Messaging Services



• Network resource installation & management Services